Refund Policy
Our Terms for 2026
At The Complete Athlete in Houston, TX, we are committed to providing elite training for all our athletes. To maintain our high standards and respect our coaches' schedules, we require full payment upon booking for all 1:1 training, small group sessions, classes, and special programs. This policy ensures that every athlete has access to the resources they need to succeed and that our facility remains organized. By scheduling a session or purchasing a package, you agree to the terms regarding cancellations, rescheduling, and credits outlined below.
Session & Package Terms
Single sessions and classes are non-refundable once booked but may be rescheduled if notice is given at least 24 hours in advance. For training packages and long-term programs, we do not offer cash refunds; however, unused sessions can be converted into account credits for future use. Late cancellations (less than 24 hours' notice) or no-shows will result in a full charge for the scheduled session. For athletes under 18, a parent or guardian must authorize all bookings and acknowledge these financial terms to ensure total transparency.
Exceptions & Processing Rules
In cases of documented medical injury or family emergencies, we may offer partial refunds or extended credit windows. Approved refunds take 5-10 days to process. For support, contact us directly at our Houston training facility.